Shipping policy

Shipping origin
Most items are shipped from the Lupy Lane Studio in NSW, Australia with the exception of some Ashford items which may ship directly from the Ashford warehouse in New Zealand. 

Local pick up
Local pick up is available from the Lupy Lane Studio in Lambton, Newcastle. Please use the local pick up option at the checkout. 

Shipping carriers
All orders fulfilled from the Lupy Lane Studio are shipped with Australia Post or Sendle. All orders fulfilled from the Ashford warehouse are shipped with DHL or FedEx. Once your order has been fulfilled, you will receive an email with the relevant tracking information.

Once you have placed your order and payment has cleared, I will prepare the order and aim to have it dispatched within 5 business days. 

International orders
Any customs, duties or taxes incurred are the buyers responsibility.

🌿All deliveries are carbon neutral and orders are packaged in recyclable or compostable material. Please dispose of packaging responsibly and recycle where possible.